September 16, 2004
So Long, Earthlink

I've finally had it with Earthlink DSL. On the technical side it's been OK, but the customer service and tech support has been terrible and incompetent. They disconnected my DSL, and not only can they not tell me why but as far as their system is concerned I've had a dial-up only account since June (I've been using DSL happily for the last couple months).

The final straw was when they enticed me, using rebates and priority call back phone numbers, into giving them another chance and waiting three weeks to have my service re-enabled, and then they flubbed the call transfer and disconnected me.

Posted by jjwiseman at September 16, 2004 01:40 PM

Earthlink's lates ads on G4TechTV say "Earthlink revolves around You". There are great testimonials by "real" Earthlink employees that say they promise to protect, serve, and help you get on the internet.... Maybe they are seeing that their service in the past is not working. :) Try them again, maybe... uh maybe....

Posted by: John Blue on September 21, 2004 06:40 PM
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